FAQ

  • Why do you take a deposit or full payment when ordering parts?

    A. We now take a deposit or full payment for non van stocked parts due to customers changing their mind or cancelling jobs after we have ordered in non-refundable parts. This had been unfairly leaving us out of pocket and stuck with parts we may never use again

  • If I fail to cancel an appointment, will I be charged?

    A. Yes, you will be charged a cancellation fee of $79 if you don’t give us at lease 12 hours’ notice before the booked time. We still have to pay the Technicians wages and travel costs to visit your property just to find nobody is home, as well we miss out on booking someone else’s paying job in because we kept a booking time open for you.

  • Why am I charged a callout fee?

    A. This fee is to cover the technicians wages, admin, fuel, travel, advertising and fixed business costs while travelling to your job. (It often takes around 30 mins to get to your job) Note: If we turn up and you’re not there and you haven’t cancelled the booking, you will still be charged the cancellation fee as we still have these fixed costs. (We could have been at another paying job instead)

  • Will you have the parts to repair my appliance?

    A. Until we have inspected your appliance we can not guarantee we will have all the parts required to repair it on the day. When possible to diagnose the most likely fault over the phone we will often try to source the most likely common parts before attending your repair. If we need to order a part in, then return to your job to complete a repair you are not charged the callout charge again. (We normally give a fixed quote including labour to finish any further work required)

  • Do I really have to pay the technician on the day?

    A. Yes – We do not offer Accounts or Invoicing. We have mobile EFTPOS with every technician, we accept cash, debit cards, visa/mastercard or business chq. So, there’s really NO reason not to pay on the day.

  • Is it dangerous to repair my own appliance?

    A. Yes – even a qualified electrician may have trouble, unless experienced in appliance repairs. Some appliances could shock you even when unplugged. If wires/components are broken or not refitted correctly the appliance could cause a FIRE or KILL your family or yourself due to electrical shock or fire. In most cases it is also illegal to work on your own electrical appliance, so don’t take the risk.